These terms are an agreement between Zieasoft Limited (zieasoft.com), a company registered in [England and Wales] with company number [number], whose registered office is at [address] ("Zieasoft", "we", "us"), and the business that signs up to use ArtworkDesk ("you"). By creating an account you agree to them on behalf of your business. ArtworkDesk is for businesses only, not for consumers.
1. The service
ArtworkDesk is online software for tracking custom orders, collecting artwork, getting mockups approved by your customers, running production and sending quotes. It does not take payments from your customers or produce invoices, and it does not connect to your online shop.
We may improve and change the service over time. If we remove something you rely on, we'll tell you in advance where we reasonably can.
2. Your account
- The person who signs up must have authority to accept these terms for the business.
- You're responsible for your team members' use of the account and for keeping sign-in details secure. Tell us straight away if you think your account has been accessed without permission.
- Your account has its own address (for example yourbusiness.artworkdesk.com). We may refuse or change an address that is misleading, offensive or infringes someone else's rights.
3. Free trial
New accounts get a free trial of 14 days with no payment details needed. At the end of the trial your account pauses until you choose a plan. We keep a paused account's data for at least [90] days, after which we may delete it.
4. Plans, fees and payment
- Plans are billed monthly in advance by card, through our payment provider Stripe. Prices are shown on our pricing page and exclude VAT, which is added where it applies.
- You can change plan at any time. Plans limit the number of team members on the account.
- If a payment fails we'll let you know, and the account stays usable for 7 days while you update your payment details. After that it pauses until payment is made.
- We may change our prices with at least 30 days' notice by email. The new price applies from your next billing date after the notice ends.
- Fees already paid are not refundable, except where the law requires otherwise.
5. Cancelling
You can cancel at any time from the billing page. You keep access until the end of the period you have paid for. You can ask us for a copy of your data within [30] days of the account ending, after which we may delete it.
We may suspend or close an account that breaks these terms, puts the service or other users at risk, or remains unpaid. Where we reasonably can, we'll warn you first and give you a chance to put things right.
6. Your content and your customers' data
- Everything you and your customers put into ArtworkDesk (orders, artwork, mockups, quotes, customer details) stays yours. You give us permission to store, process and display it only so far as we need to provide the service.
- You must have the right to use the artwork and other material you upload, and to send the emails ArtworkDesk sends to your customers on your behalf.
- For your customers' personal data, you are the controller and we are your processor. Our data processing terms below form part of these terms.
7. Acceptable use
You must not use ArtworkDesk to send unsolicited marketing, to store or share unlawful material or material that infringes others' rights, to try to get into other accounts or our systems, to overload or disrupt the service, or to copy the service or build a competing product from it.
8. Availability and support
We aim to keep ArtworkDesk running all the time but don't promise it will be uninterrupted or error free. We'll try to schedule maintenance outside UK working hours. Support is by email at [support email], during UK working days.
We keep regular backups to protect against loss of the service as a whole. They are not a substitute for you keeping your own copies of important files.
9. Our intellectual property
We own the ArtworkDesk software, name and website. These terms give you the right to use the service while your account is active and don't transfer any ownership to you. If you send us suggestions, we may use them freely.
10. Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
- We are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
- We are not responsible for the content of mockups or artwork, or for goods produced from them. Checking a design before production remains your responsibility and your customer's.
- Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in those 12 months.
11. Changes to these terms
We may update these terms. We'll email account owners at least 30 days before a change that affects you materially takes effect. Continuing to use ArtworkDesk after that means you accept the new terms; if you don't, you can cancel.
12. General
These terms are the whole agreement between us about ArtworkDesk. If any part is found unenforceable, the rest still applies. Neither of us may transfer the agreement without the other's consent, except that we may transfer it as part of a sale or reorganisation of our business. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Data processing terms
These apply where we process personal data on your behalf (mainly your customers' names, email addresses, phone numbers, delivery addresses, and the details they enter when approving a mockup or accepting a quote), under UK GDPR and the Data Protection Act 2018.
- We process that data only to provide ArtworkDesk and on your documented instructions, which are these terms and your use of the service.
- Our staff who can access it are bound by confidentiality.
- We use appropriate technical and organisational security measures, including encrypted connections, access controls and backups.
- We use the sub-processors listed in our privacy notice. We'll give at least 30 days' notice of a new one, and you may object or cancel.
- We'll help you respond to requests from people exercising their data rights, and with security and data protection assessments, as far as reasonably possible.
- We'll tell you without undue delay after becoming aware of a personal data breach affecting your data.
- When your account ends we delete your data within [90] days, unless the law requires us to keep it, and can return it to you first if you ask.
- We'll make available the information you reasonably need to show compliance with these obligations.
Contact
Zieasoft Limited, [address]. Email [[email protected]].